21 July 2026
At RoofNassets Infra Private Limited, customer satisfaction is important.
Consultancy charges, documentation charges and professional service fees are generally non-refundable once the service has been delivered.
Where booking amounts are collected on behalf of a developer, refund requests shall be governed by the respective builder/developer’s cancellation policy.
The Company shall not be responsible for builder-specific refund timelines.
If any payment is deducted more than once due to a technical error, the excess amount shall be refunded after verification.
If payment is deducted but confirmation is not received, customers should contact us within 7 working days.
After successful verification, the amount shall be refunded if applicable.
Approved refunds shall normally be processed within:
60–120 business days
depending upon the banking/payment gateway partner.
Customers may request cancellation by emailing:
Each request will be reviewed according to the applicable builder policy and company service policy.
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